Frequently Asked Questions

Product selection really depends on a number of different factors. Our consultants are highly trained to assist you in selecting an appropriate product, taking into consideration the amount of direct sunlight, temperature considerations, as well as your home or office aesthetic.

Absolutely not! If you are not delighted with our proposal, then we will gladly suggest some other suppliers that you might like to try. However, we know that once you have experienced Image Blinds famous customer service, you won’t be disappointed!

Yes. All of our blinds are child safe.

Yes. Please see our commercial sales page for more information.

The quality of the Image Blinds Direct products you will find the best in the industry. Image Blinds Direct have been operating in Brisbane, a free measure and quote service to South East Queensland for over 20 years. We only use the highest quality parts and hand make all our products in our Brisbane factory. We are very selective with the products we put our name to and we set very high standards for our fabricators. In addition, the guarantee and warranty we provide exceeds those offered by most named brands.

This refers to the way in which the window furnishing will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is the most common way to hang blinds today and provides a nice, clean look. Outside mounts are great for doors or windows with a very shallow windowsill depth. An outside mount can also be used to make a window appear larger or to hide an unattractive window.

Absolutely not. All information you provide to us will be kept confidential as per the Image Blinds Direct Privacy Policy and be used solely by us to fulfill your order and will not be shared with other companies.

First off, we WILL take care of any damage incurred during shipping but, you need to follow these important steps: Inspect your merchandise AS SOON AS YOU RECEIVE IT and notify us immediately if the merchandise has been damaged in shipment.

Please check to make sure that the products you ordered were made exactly as you specified when you ordered them. You must notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly. At that point we will have the damaged merchandise either repaired or replaced at no cost to you.

NOTE: If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost.

Then please contact us! We will post the answers to questions we receive on this website.